Shipping policy

SHIPPING POLICY

This store is operated by Tzipora Kohn trading as éclat.

Processing Time

Orders are processed within 2-5 business days (Monday-Friday, excluding UK bank holidays). You'll receive a confirmation email once your order has been dispatched with tracking information.

Delivery Times

• UK: 7-21 business days from dispatch
• Europe: 10-25 business days from dispatch
• Rest of World: 15-30 business days from dispatch

Please note we work with international suppliers, so delivery times may vary. During peak periods (holidays, sales), processing and delivery may take longer.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

Free delivery on all UK orders over £80.

Tracking

All orders include tracking. You'll receive a tracking number via email once your order ships. Please allow 24-48 hours for tracking information to update.

Delays

While rare, international shipping may experience delays due to customs, weather, or carrier issues beyond our control. If your order hasn't arrived within the estimated timeframe, please contact us at info@shopeclat.co.uk

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, contact us immediately at info@shopeclat.co.uk with your order number and photos (if damaged). We'll arrange a replacement or refund.

Contact Us

Questions about shipping? Email us at info@shopeclat.co.uk